We want you to be completely satisfied with your purchase. If for any reason you're not entirely pleased, simply If you need to return an item, contact us and we'll be in touch via e-mail. Items should be returned new, unused, and with all HOLBROOKE packaging. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.
Items most be returned in original condition within 14 days of receipt for exchange or a refund of the purchase price. We do not offer returns or exchanges on any custom designed styles and final sale items.
Your refund will either be credited to the original purchaser's credit card or HOLBROOKE account and will include shipping costs for faulty items. If your order has been sent to a destination within the US, all sales taxes will be refunded. Outside the US, customs duties and sales taxes are non-refundable through HOLBROOKE. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise.
Please note card refunds may take up to 14 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.
We have made every effort to display as accurately as possible the colors of our products that appear on shopholbrooke.com. However, as computer monitors vary, we cannot guarantee that your monitor's display of any color will be completely accurate.
All items are quality controlled and checked for any faults before they are dispatched to customers. Should you receive an item that is not in perfect condition please contact us immediately.
Please send all items you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible. Items should be returned in their original packaging to ensure they are adequately protected in transit.
We prefer that items are returned to us via a trackable shipping service to ensure that they are protected and insured during transit.
Our jewelry collections are made to order. If there are any delays with your order, you will be notified via email within 1-2 business days. Shipping DOMESTIC-Orders will be processed Monday through Friday excluding federal holidays. Most orders ship within 3-4 business days of purchase unless stated otherwise. Orders received on weekend days, holidays and after 1pm. EST will begin processing the next business day. Shipping times may vary due to availability of merchandise. Orders are not delivered on weekends or federal holiday. We ship within the USA via USPS and Fed Ex. All orders include delivery confirmation. We highly recommend signature confirmation for all orders shipped to commercial and residential addresses.
We are not responsible for lost or stolen packages or packages delayed by UPS or Fed Ex.
Shipping INTERNATIONAL-For international purchases, we ship via UPS and Fed Ex. Shipping through these agencies allows both tracking and signature confirmation. Please note that customs fees and any taxes associated with your purchases are the responsibility of the customer.
When requested, we will gladly mark International orders as "gift," but the cost of the item is stated on the customs form. Customs authorities require us to state the value of the gift item directly on the packaging.
We ship to all major countries globally.